FAQ

What is loyalty club?
It’s FREE membership. All you have to do is sign up with your email address and you’ll get a Loyalty card.
What are the services provided by Tokyo Games?
We offer customers the most popular new hardware and game accessories for next generation video game systems.
What are the benefits of the loyalty card?
You can use your Loyalty Card to get discounts on attractive goods and services from our stores.
What is Tokyo Games Return and exchange Policy?

A defective product will be exchanged with the same unit or partial exchange on meeting the following conditions:

• The customer returns defective product within three days from the date of purchase.
• Unit should be in original packaging with complete media materials and cables, and proof of purchase is required.
• There should be no physical damage and no signs of tampering of the product.

Software, media, CD media blank CDs and storage material can’t be exchange or partial exchange when it is opened.

Flash memory and all consumables are exempted from package returns.

How can i become a member of the loyalty club?
You can sign up online right now or Visit any Tokyo Games Shops in the Kingdom to fill up an application form. And you’ll receive your Reward Card number immediately, which means that you can start using it straight away for shopping online.
What to do if I lose Tokyogames Reward Card?
Not to Panic! Just visit any nearest Tokyo Games store and provide your email address and they do the rest of the task. You’ll still be able to get all your benefits.
Why do you need my email address?
Take it easy. We won’t be spamming you. And we don’t sell email addresses either. We need a valid email address to be able to look up your information in the store and to deliver Tokyo games news or current events, exclusive offers, invitations and more.
What are the qualifications for membership?
Do you have a pulse? Are you at least 13 years old? Legally reside in the Saudi Arabia? Have a valid email address? If you can say “yes” to all four, you can join.
How do I cancel my membership?
Yes, you can cancel your membership any time you wish to cancel just notify us and the reason to cancel.