All physical products are either shipped through DHL, Aramex, SMSA or TokyoGames delivery team.
In case of downloadable products (such as software, online credits and applications or similar) or iTunes cards, upon payment confirmation, request will be delivered via email attachment.
In case of delivery delays (due to forwarder difficulties or any uncontrollable circumstances), we will be informing our customers accordingly.
Upon payment confirmation, delivery time will be 2 to 4 working days (within Saudi Arabia).
Return Policy and “Out of Stock”
All products and software sales are final if they are faulty or if the wrong item(s) has been dispatched, within 2 days of delivery.
No refund or changes in the invoice for the Pre-order. Once order has the status "Payment accepted" no change are applied.
Clearance and discounted items are not entitled to any refund or exchange.
If the correctly ordered products are received, it may still be exchanged within 2 days if it still complies with the following conditions:
- All returns must be pre-approved by TokyoGames via email;
- Returned products must be unused, have their original packaging and labeling and be accompanied by the original delivery invoice;
- Exchanges for products of equal or lesser value will be made if the customer or licensee assumes shipping costs (unless the customer prefers passing by our showrooms and do the exchange in person);
- No CD/DVD game can be exchanged or returned. (All disc and voucher sales are final).
In the case of a refund is requested by the customer (within 2 days from the delivery date), the used card for purchases will be credited back with the original purchase amount minus the bank charges of 15sar of the original invoice value and shipping cost, after the returned goods have been received and inspected at the TokyoGames facility (process requires up to 7 working days).