Payment for licenses or products can be made by credit card (Visa, MasterCard and American Express), electronic wire transfers, and personal or corporate checks made payable to Tokyo Games. If a credit card is utilized to make a purchase, the cardholder’s name, as it appears on the card, must be provided along with the expiration date. Credit card fraud is illegal and violations are subject to prosecution in accordance with Saudi Arabia law. After receiving bank’s confirmation (24 hours), order will processed and will be delivered to the shipping address; Delivery of your order will be through either Tokyo Games delivery team or through Aramex (whichever is faster); Any purchase after 8pm will be subject to an additional 12 hours delay from the bank to confirm payment. When more than one credit card is being used to pay the same order at the checkout, the order will not be processed until a copy of the national Id or Iqama is provided along with a copy of the used credit card showing the last 4 digits. >> Failure to provide the requested identification documents will result in refunding the order amount into the bank’s account where the customer will have to contact it back in order to release back that amount, after providing proof of identification for security purposes. When paying using American Express cards, only those issued from the Kingdom of Saudi Arabia will be accepted.
How to order
All orders can be placed online through the website.
Do not email credit card details without first contacting us. Tokyo Games can’t and won’t be held responsible for the security of credit card or personal information sent through email.
All orders are subject to availability and will be processed and completed upon receipt of full payment, or approval of the credit transaction through NCB electronic payment. Orders will be processed in the sequence in which they are received. Completion of orders and shipment of products are subject to online availability.
The management keeps the right to cancel any order under processing in the case of logistics issues, technical issues, item requested is out of stock, not being able to reach customer or suspicion of a fraudulent transaction.
If one of the above cases occurs (for the exception of a fraudulent transaction), the management will issue a complete refund of the amount paid to the customer’s account and an email will be sent to him/her informing of the cancellation of the order and the refund done.
All products and software on the Tokyo Games website are priced in Saudi Arabia’s local currency “sar” including 15% VAT.
For all international orders, any duties or local taxes that might be applicable in the receiver’s country are payable by the customer or licensee at the appropriate local rate.